Candle Troubleshooting Guide

Despite our extensive testing, fire can be unpredictable. Various factors can affect your candle's performance. If you encounter issues, refer to this guide for troubleshooting tips:

Tunneling

Cause: Burning the candle for short periods (30-60 minutes)

Solution: Burn the candle for 2-4 hours at a time to allow the wax to melt evenly

Soot

Cause:

    - Infrequent wick trimming (keep the wick under ¼” long)

    - Burning the candle near open windows or fans

    - Burning for longer than 4 hours

Solution: Regularly trim the wick, avoid drafts, and limit burn time

No Smell or Weak Scent

Cause: Expecting the candle to fill a large room with scent (our candles are designed for smaller spaces)

Solution: Place the candle in a smaller room or use multiple candles for a stronger scent

By following these tips, you'll be able to enjoy your candle to its fullest potential. Remember to always prioritize safety and follow proper burning procedures.